Terms of Service

At Ecoservices, we value your time and ours. To ensure smooth scheduling for all clients, we ask for the following:

• Bookings can be made online, via phone, or email.
• Cancellations or rescheduling must be made at least last night in advance.
• No-shows or cancellations on arrival may be charged the full service fee.

• Payment is due on the day of service, unless otherwise arranged.
• We accept cash, bank transfers, and credit/debit cards.
• For services over $300, a 30% deposit may be required at time of booking.
• Late payments may incur a 5% late fee per week.

Your satisfaction is our priority. If you're not completely happy with the service:

• Contact us within 72 hours of the clean.
• We'll return to re-clean any missed areas free of charge, subject to our terms.
• This policy does not apply to issues reported after 72 hours or to areas not included in the original service.
• For bond cleaning, we offer a 100% Bond Back Guarantee aligned with real estate standards.

Our cleaning services include the general tasks listed on each service page. Please note:

• We do not move heavy furniture, or clean areas that are hazardous or unsafe.
• Clients are responsible for clearing personal belongings before our arrival.
• Extra services such as steam cleaning, pest control, and pressure washing are available upon request at an additional cost.
• Cleaning heavily soiled properties may incur extra charges.

To deliver your service efficiently, we offer flexible access options:

• You may be home, leave a key, or provide an entry code.
• If you will not be present, please ensure access is arranged in advance.
• Our team will secure your property upon completion if instructed.
• Please inform us about pets, alarms, or restricted areas.

We respect your privacy and protect your data.

• We collect only essential information (e.g., name, address, phone, email) for booking and communication.
• We do not share your information with third parties unless legally required.
• All data is securely stored and protected.
• You can request your data to be updated or removed at any time by contacting us.

• Ecoservices is fully covered by public liability insurance.
• While we take the utmost care, we are not responsible for pre-existing damage, structural issues, or fragile items not disclosed beforehand.
• Please notify us in advance of any delicate surfaces, fixtures, or valuables.

• Deposits are refundable with 24+ hours notice of cancellation.
• No refunds are issued for services already performed, except under the Satisfaction Guarantee.
• Refunds are processed within 3–5 business days where applicable.